"You made a big impact with the staff, they are reborn, and they are smiling. Bravo to you, you were able to change years of tension in two afternoons. Great Job"

"Attending your seminar and meeting you was one of the most important thing that happened to me in 2010."

"Last week at staff meeting, manager after manager thanked me for bringing you in. Our newer managers & supervisors said "thank you for bringing Q-Principle in to help make us better", "thank you for letting us spend time with Q-Principle", "thank you for giving us the opportunity to learn something new". Our other managers and supervisors said "thank you for including my department", "thank you SO much for Q-Principle!", "Please bring Q-Principle back" and my favorite "thank you for training" (no one ever says that!). Others said "why didn't I get to go to training with Q-Principle?""

"Thank you so much for the most fascinating & intriguing training that you delivered to me and my staff. The results of changing my staff has proven in profits. It is amazing to see the excitement of my staff on the new changes we have implemented instead of them fearing change.
Your style in training is refreshingly unique. On behalf of my entire staff Thank You for Inspiring Us! "

"The buzz is still going around from the housekeeping staff that attended. I will never underestimate or judge them again. I honestly thought that they would not want to attend nor would they get the message. It made me smile when I looked around the room and saw them engaged, laughing and participating. They were even translating so that everyone could understand. How great is that?!"

"I have been with this Company for 15 years and that was the BEST seminar I have been to. You are an absolutely amazing speaker!"

"I just wanted to drop you a quick note to say hello and tell you that at our recent Valet & Bell Department meetings, a number of associates, when asked what they needed in order to do their job even better, asked to have you return to our resort as a speaker. Thought you should know just how powerfully, even in your absence, you continue to affect and inspire others."

"We are 12 days into August and are fully feeling the impact of your visit!
Overall Satisfaction - 87% positive (63% July)
Customer Service - 89% positive (76% July)
Check In Process - 95.7% positive (78% July)
Overall F&B Experience - 71.9% positive (61% July)
F&B Service - 75% positive (71% July)
Service Recovery Exceeded Expectations - 33.3% positive (23% July)"

"I wanted to thank you for your powerful motivation! It was wonderful meeting you and hearing your stories. Your motivational tools and tips are being put to good use."

"I wanted to thank you again for a fantastic week. This was by far the best training I have been to and I left more empowered and inspired than I would have ever expected. This was more a life changing event for me."

"I wanted to thank you for coaching and motivating me and the many people on my team. I am grateful to have listened to your program. Thank you for your wisdom and inspiration."

"Thanks again for presenting to our chapter on Monday. I really enjoyed the presentation and I left Richmond feeling very energized and excited and look forward to relating your message to our staff. I have heard from several managers in attendance who thoroughly enjoyed the presentation and we look forward to working with Q-Principle again in the future."

"Once again you’ve touched the hearts and souls of me and my colleagues. Each time I hear you speak I learn something new about myself. Today’s presentation was very inspiring to all of us.
I can’t thank you enough"

"It is with great pleasure to recommend Q-Principle to any company, small or large, that seeks to increase customer satisfaction & retention by educating employees to provide the highest level of customer care. Their training formula is amazing, inspirational yet effective and realistic."

"I was fortunate enough to sit in on one of Q-Principle's seminars today. I got so much out of it! I was overwhelmed at how he got his points across with the amazing stories he shared. He is a wonderful speaker and thanks for sharing your ideas and stories with us today. You made a difference. I assure you."

"On behalf of all of the Golf Staff, we’d like to extend a warm THANK YOU for sharing the Q-Principle System with all of us these past several weeks and weeks to come. From the touching stories, to the FUN games experienced by everyone, to the interaction and engaging conversations among team members, these sessions have been an inspiration to us all. I know you have touched all of us, and for that we THANK YOU."

"It was truly a pleasure to work with you yesterday! You exceeded our expectations of a team-building event! Our managers are *still* talking about it! Your session was energetic, charming, funny, and educational!
Thank you for such a wonderful management event!"

"It was totally fantastic and hit the nail on the head with a lot of today's service issues, as well as my own. I'm looking forward to reading your book. On that note it was a pleasure listening to you and I would recommend your services to everyone."

"Thank you so much for the amazing presentation you gave at the National Student Conference. Your speech reassured with and gave me the vision what is possible rather what other people tell me what’s possible.
Thank you, thank you, and thank you."

"If everyone could listen to you speak and really take it in, or even get their heads on straight, the world would truly be a better place; I cannot show my gratitude enough."

"Thank you for speaking at the PCMA Conference this week. I spent the entire time both inspired and enthralled by your enthusiasm and insightful approach. It was a privilege to have you share your wisdom and knowledge in creating a more cohesive team and elite team. It was a privilege to hear you speak."

"You are an amazing speaker, genuine, sincere and engaging. I sure did learn a lot from you and I still will love to learn more."

"I have been working with Q-Principle for several years. They are the best in the business and produce continually the best group of trainers I have ever met. The staff loves them and engages fully with their material. I will continue to use Q-Principle and have already booked a bunch of dates for this season. They will not let you down."

"I received so many positive comments and notes of thanks after the meeting. I know that your delivery, professionalism and charisma definitely made a positive impression on our group. I can’t thank you enough for sharing the day with us, we all appreciated it very much and everyone is looking forward to your presentation in California and Orlando!"

"Monday was outstanding and truly one, if not the very best 6 hour workshop I have ever attended. The “Principle of Great Customer Service” hit a home run by everyone who attended. The delivery, the content and most importantly the passion for hospitality were captivating. I know we are all better people and better leaders after attending this powerhouse of a seminar. Thank you, Q-Principle. You are truly gifted and a blessing to the service industry."

"We consider Q-Principle to be the top of the class in leadership education, service training and cultural development. We enthusiastically recommend Q-Principle’s training and consulting services."

"Wow, what a winner!
This presentation was very powerful.... You reached my audience at a level I did not think possible... I had associates leaving me voicemail's telling me that this was incredible, associates reaching across the aisle's to work together and I really think I can turn this into a massive turn-around in engagement for my division."

"I can't tell you enough how amazing your education seminars were! I feel so blessed to be able to take part in them! My passion was starting to slowly fade but, thanks to you, I have it back and I'm so looking forward to taking the information and knowledge I received and move forward with my team to a place we have not been! You'll be awesome!"

"I have been applying so much of what you taught us ....that I had to write and let you know you have been inspiring and your messages lingering. The other day I smiled at the un-friendliest of guests and I felt fantastic because I remember you telling me I am smiling for my family. It is the giving part in service when you really realize you are the one that continues to receive so much more in return."

"What a great presentation. I have been incorporating your ideas into all of my pre-shift meetings.
It was truly a wonderful presentation, one of the best I’ve seen and I am glad that I had a chance to be there. Thank you."

"Thank you for speaking to our group today! It was truly amazing to me to see three districts sit still for two hours- no phone calls, no text messaging and no e-mails. That in itself shows how important your message was to our teams! We look forward to seeing much more of Q-Principle."

"Once again many thanks for a great presentation, no wonder Q-principle is so busy.
Many employees have told me that this was the best they have ever attended.
Thank you for what you do for our industry."

"It was a blast having you here on property and I the sales teams daily meetings still show evidence of your time spent here. They are very energetic and positive."

"I wanted to share that the second day back I gathered my associates together during our pre-shift and just shared like we did in Impact what my motivation is. I got some really touching and honest feed- back and have seen a significant improvement in some of my least self- motivated associates. Everyone learned that what motivates you is not important only that you use this idea or feeling to help carry you through your work day"

"Q-Principle, you have quite literally shown us, your actions have become our experiences, and this week was an experience I'll never forget. Q-Principle has taught us so much and we all appreciate EVERYTHING you did on the stage and behind the scenes. The touches on the amenities to the last video, we were all smiling and sadden that you couldn’t of been there with us"

"The presentation covered a tremendous amount of information, but it was executed in a way that still drove home all the key points. I feel that it had the perfect balance of keeping the energy and excitement level up to keep people interested through the entire four hours. That is an art! The best 4 hours I spend all year. Thank you"